RIKIKI Ltd. PO Box 58064
W10 9BY,
London
United Kingdom

We’re open Monday – Friday, 9 a.m. – 5 p.m

Saturday – 9am to 4pm.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How will my order be packaged?

We take extra care to send your item(s) securely wrapped so your order will not be damaged during the delivery process.

How will I know that you have received my order?

We will send you a confirmation by email as soon as your order has come through in our system.
Please note that it may take up to one hour before you receive this email. This is due to the fact that the payment needs to be approved by your payment provider.

As soon as your order has been shipped, you will receive a dispatch email with your track & trace number.

How long will delivery take?

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I have received the wrong item, what do I do?

Please contact our customer service team directly within 7 days from receiving the item, so we can solve the issue.

I have not received all of my items, what do I do?

It could be that there is a second parcel on its way, especially with larger orders. However, always contact our customer service within 7 days from receiving the order so we can help you.

Send us an email